Entersoft undertakes Service Level Agreements (SLAs) for Preventive Maintenance Services fulfilling your needs for quick resolution of your support incidents and timely implementation of your standardized, repetitive tasks.
SLA’s can include amongst others the following tasks:
- Database technical installation and maintenance
- Policies Set Control
- Preventative maintenance to optimize your system’s performance
- Consultancy on how to use new functionalities
- Support on standardized repetitive tasks (e.g. financial statements, monthly reporting etc.).