When Remote Support is not applicable Entersoft provides you with Support on Site.
Experienced Certified Entersoft Consultants will be at your premises to solve the case. For Attica area, Greece and Thessaloniki area, Greece there is a 3 hours minimum charge. For the rest of Greece the min charge is 1 day.
Furthermore, for your complex support needs Entersoft undertakes Service Level Agreements (SLAs) with particular response and resolution time commitments.