Surveys

“The simplest way to collect data from the market and utilise them immediately by Entersoft CRM”

Entersoft surveys, led by Entersoft CRM, can provide an end-to-end solution for the following marketing research needs:
  • Customer satisfaction
  • Customer shopping experience
  • Customer service feedback
  • POS visit tool for the salesman
The extensive operations design of Entersoft CRM is used for:

  1. The design of the survey with the possibility of using ready-made templates, with the characterization of the questions based on needs (in terms of format, the provided options, etc.) and with the grading of the questions in terms of their weight, with the possibility of anonymous response, with duration and expiration date
  2. The evaluation of the responses with various monitoring tools and graphs (KPIs-Scorecard, Weighted scoring, Drill down functionality, response rate, sentiment scoring, etc.)
  3. Any post marketing & sales action to participants such as e.g. promotion campaign material, sales visit planning, complaint management, etc.

The system provides:

  • Send Invitation (SMTP, Moosend, MailChimp) to recipient email
  • Filling in the questionnaire with the ability to navigate the questions from any web browser
  • Welcome page, Closing page, Background, Logo

A powerful tool for all customer-faced departments


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