Tracking the history of each incident, for the entire chain of actions associated with it. Reporting at a customer and a technician level.
Automatic generation of proforma invoice for services provided under the terms of the Support Contracts, which affect the projected income and cashflows.
Required spare parts, orders, receipts, internal dispatches, serial number management, invoices and receipts for the services provided
Locations covered by the Contracts, response times, exclusions, warranties, terms, pricing and payment rules, etc.