Customer Stories

With the Entersoft Business Suite®, the company managed to homogenize the information of all countries by consolidating all its data into a central information system. Also, with Entersoft CRM / SFA® it has a detailed and real-time recording of the sales cycle, customer, and commercial policy, upgrading the services provided to customers by the representatives of the Sales Department.

Entersoft has created a flexible two-way communication link between three systems of different structure (ERP, CRM, Billing) for the daily collection and availability of the company’s real revenue from B2B and B2C customers by automating their entry into the system.

With Entersoft WMS the company automates the Supply Chain processes, having at its disposal real-time information. Through the integrated ERP environment, the loss of time on time-consuming bridges was eliminated and real-time stock synchronization between ERP – WMS was achieved. At the same time, the total execution time of the collections was improved, while the Management now has access to valuable information to strengthen business decisions.

…By choosing Entersoft Business Suite (EBS) with an integrated ERP and WMS environment for all the company’s departments, integrating all processes (BI – purchases – WMS – receipts) and controlling them through one platform, while reducing staff overtime warehouse management by 40% and warehouse management errors by 70%.

L’Oreal met the need to strengthen its presence in major points of sale, including pharmacies, supermarkets, beauty salons, and cosmetics stores. See how. L’Oréal chose Entersoft Mobile SFA® mainly for its flexibility in customization, based on the very specific needs of the sales department. The multiple functionalities of the solution, helped in the product launch planning based on the stock-in-trade analysis, in the minimization of the “unnecessary” visits, in the improvement and control of discounts for all FMCG chains, in the ordering through photos, and in the effective monitoring of the shelf share, in relation to the goals.

Entersoft CRM, combined with the built-in segmentation and business intelligence tools were the ones that took over and welcomed the huge amount of data. At the same time, through the Entersoft Retail system and its segmentation tools, data analysis of millions of transactions is performed and targeting is achieved in specific parts of the customer base for the implementation of marketing campaigns.

Through Entersoft Mobile CRM/SFA system, the company organized critical processes for its commercial activity such as customer categorization, contact management, sales opportunity management, visit plan, monitoring customer service and technical control, etc.

The solution Entersoft Mobile CRM / SFA was implemented in all three countries where Greek Dairies are active, in order to automate processes in supermarkets, wholesale and retailers. Now all the data is measurable, from salesmen time consumed, to the work done at every point, giving a clear picture of the performance of each employee and consequently the team.

The transition from 100% manual ordering to 100% electronic was achieved with Entersoft PocketBiz, facilitating and improving the day-to-day work of company’s sales and customer service executives, reducing lost time.