Management and planning of payments. Approval processes. Auto create computerized checks or Bank payment orders. Mass view and manage the whole group of companies liabilities
Payment approval and routing processes
09/12/2020
Benefit level: Functional
Structured sales cycle
08/12/2020
Central design of salesmen visit plans, based on responsibility areas, customer availability, periodical inspection policy. Ability to set targets and review results.
Organization & monitoring of the entire service cycle
06/12/2020
Help desk calls, case progress, customer contacts, in-house & on-site support, average working hours, calls per hour zone, critical case analysis, offers-revenue.
Complaint management
05/12/2020
Classification by severity – evaluation of unresolved complaints. Typical corrective actions and total cost of problem resolution.
Lots traceability
01/12/2020
Complete tracking of lot history, starting from receipt or production and ending to the last shipment. Information about the route & current batch position.
Web-based versions upgrade, seamless clients synchronization
30/11/2020
New version downloads & application upgrades in distinct steps to ensure the smooth operation of the system. Synchronize individual workstations automatically, with the user application login.
Corporate knowledge base in order to support all users and all processes
29/11/2020
Systematized knowledge base for registering corporate news and announcements, operating rules, building security guidelines, common text templates, etc. Define search keywords and the user roles they refer to.
Main navigation screen for salespersons daily activity
23/11/2020
Management, evaluation, follow up of leads & sales opportunities through a central navigation screen (hot leads, daily and weekly activity plans)
Traceability of Support Cases
22/11/2020
Tracking the history of each incident, for the entire chain of actions associated with it. Reporting at a customer and a technician level.
Task scheduling, calendar, availability, simplicity in assignments, appointment rescheduling
21/11/2020
Assignment procedures to technicians, updated view of outstanding tasks, easy plan rescheduling, updating of work duration, detection of imbalances in resources allocation, over-allocations.
