Energy Delivery Solutions (EDS), the largest energy provider and distributor in North Macedonia and a subsidiary of PPC group, with a portfolio of 420GWh, the only one with a developed network in the region and a member of the international electricity exchange market, has chosen the Entersoft CRM solution for the easy and efficient management of 10,000 metering points, 1,000 contracts, 1,300 invoices and 350 offers per month. Energy Delivery Solutions executives are equipped with BI tools and extensive targeted reporting to support decision making, but also with a broader integrated system to manage a volatile product with a need for a commercial strategy based on reliable, daily, updated data.
According to Yannis Giannopoulos, CEO at Energy Delivery Solutions, “The adoption of a system that would allow us to provide easy and timely information for every customer was a serious and important investment for Energy Delivery Solutions. The choice of Entersoft was based on its long experience and expertise in demanding installations, while through the Entersoft CRM solution we aim to automate our internal processes with the ultimate goal of the end to end service to our partnerships.”
