Entersoft’s IT Service Management System received the international ISO/IEC 20000-1 : 2011 standard. Entersoft became one of the very few companies in Greece accredited with this Certification.
ISO/IEC 20000-1 : 2011 standard belongs to a family of international IT standards certifying that the IT Service Management processes of a company, ensure best practice service delivery. Furthermore, verifies that provides continued improvement in the quality of its IT services and relevant customer satisfaction, based on clear set benchmarks. ISO/IEC 20000-1 : 2011 standard aligns with the IT Infrastructure library (ITIL®) best practice framework.
TUV AUSTRIA HELLAS inspected and accredited Entersoft’s IT Service Management System processes.
Loyal to its values and its mission Entersoft provides constantly innovative and effective full range Integrated Enterprise Applications along with international high quality standards services and support to ensure optimized efficiency for its customers.
Mr. A. Kotzamanidis, CEO at Entersoft commented: “We are Quality driven! We challenge ourselves with international standards, international benchmarks and international rating agencies. Not just to verify our strengths, but to push our capabilities further, in an objective manner, become more useful to our customers and competitive in the international arena in which we aim and have made successful steps.”